Due to the fragile nature of some of our products, on some rare occasions damage can occur during transit. It's for this reason that we insist you thoroughly check all items on your order and report any damage within 48hrs of your order arriving. This allows us to investigate the issue with the courier and – more importantly - resolve the issue for you as quickly as possible. After this timeframe, it becomes unclear how the damage has occurred and may prevent you receiving a free-of-charge replacement.

If an item from your order has arrived damaged, please complete the form below and attach images showing the damage in as much detail as possible. A member of our Customer Service team will reply and advise how we will resolve this issue for you.

Our whole operation is designed to process & dispatch orders as quickly and efficiently as possible. On some very rare occasions, you may find that an item you have received is not what you ordered. It's for this reason that we insist you thoroughly check all items on our order and report any damage within 48hrs of your order arriving. This allows us to investigate the issue with our warehouse team and - more importantly - resolve the issue for you as quickly as possible.

Please note: we occasionally recycle packaging or ship items in our supplier's branded packaging, so you may receive an item in a box that looks to be a different brand/model to the product you ordered. Please carefully open the box and check the item inside to confirm whether the product is correct or not.

If you have checked the item inside the box/packaging and believe you have received an incorrect item in your order, please complete the form below and attach images showing the item(s) you received; particularly showing any product codes/markings on the box/packing of the item and include details of the item that you should have received. A member of our Customer Service team will reply and advise how we will resolve this issue for you.